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NHS24 - Out of Hours Health Services

The Government has introduced a new, round the clock, 365 days a week, health advice and support service called NHS24. This service can link to local out of hours services when people need to speak to or see a doctor or a nurse. East Highland Local Health Care Co-operative has set up an Out of Hours Service to ensure that local people will continue to be able to access the care they need, 24 hours a day.

What is NHS24?

NHS24 nurses are highly trained and experienced. They can assess your symptoms and will give you reliable advice on how best to deal with your problem. In some cases they will refer yo to a GP or perhaps in more serious situations to the A & E Department at your nearest hospital. If your call is an emergency then dial 999 as normal.

When you call NHS24, a call handler will answer and transfer the call to an experienced Nurse Advisor or Health Information Advisor. They will offer advice, suggest that you make an appointment or recommend that you see a healthcare professional. In an emergency the call handler will transfer the call immediately to the Scottish Ambulance Service.

You will be asked some questions about where you stay and your medical history. You may receive advice or advised to make an appointment during normal surgery hours within a certain period of time. You may be put through to a local doctor, nurse or midwife. You may be asked to attend a Primary Care Emergency Centre - transport may be available if required.

What is a Primary Care Emergency Centre?

Primary Care Emergency Centres are well equipped clinics where doctors and nurses will be able to give you the treatment you need. There will be extra nurses on duty, who will have additional training to help them prioritise and deliver care as required.

Please note that the Primary Care Emergency Centres are not Accident and Emergency Units and are not walk-in facilities. Patients will only be seen when directed there by NHS24 staff. Please do not attend a Primary Care Emergency Centre unless you have been asked to do so by call handling staff.

There are two Primary Care Emergency Centres for East Highland, The Ross Memorial Hospital, Dingwall and The County Hospital, Invergordon.

Though we endeavour to make sure that the information provided on this web site is reliable and accurate, Drumnadrochit Medical Practice cannot accept responsibility for any detriment caused by its use. Browsing this web site for medical information, although useful, is not a substitute for consulting with your doctor. Patients should not hesitate to contact us for advice regarding health matters that they are concerned about.