Comments for Web Developers General help in using Scotland's Health on the Web Visit the Scotland's Health on the Web website, with links to further health information Surgery home page Highland Primary Care NHS Trust

Patient Information

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The purpose of this site is to give patients and prospective patients help, guidance and information on the services provided by the practice. We hope that you will find it useful. 

If you feel there is something that should be added to this website or is inaccurate, please contact Helen on 01456 450577.

 

Telephone: 01456 450577

Fax: 01456 450799

Email: hmacdonald3@nhs.net

Dates for your Diary

 

SURGERY CLOSURES 2014 - 2015

 

 

Public Holidays

Friday, 18th April 2014

Monday, 5th May 2014

Monday, 4th August 2014

Friday, 10th October 2014

Thursday & Friday, 25th & 26th December 2014

Thursday & Friday, 1st & 2nd January 2015

 

 

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Staff Training

We are closed for  NHS Highland Protected Learning Time (PLT)

Tuesday, 13th May 2014

Wednesday, 17th September 2014

Tuesday, 18thNovember 2014

 

One afternoon per month all the practices in the East Highland area (including Drumnadrochit) are closed for staff training. This is to allow training time to update our skills in order that you, the patient, will benefit.

Don't worry! While training is taking place, NHS 24 (Tel 08454 24 24 24) will deal with urgent cases. A restricted district nursing and midwifery service will also be in operation. If you urgently require these services, please telephone them as you would normally.

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Information Leaflet

We wish to issue a Drumnadrochit Medical Practice Information Leaflet to all of our patients but in order to save costs these leaflets are available on the website, at the surgery and the pharmacy.  We hope this leaflet helps keep our patients updated on practice developments and services.

 

Repeat Prescription

Patients using this website to order their medication continues to grow.  Over 300 patients are regularly ordering their prescriptions every month using this very convenient method.  Your order can be placed at any time, day or night, even at the weekend! 

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Opening times

The surgery is open from 8.30am to 6.00pm Monday to Friday.

We are closed for lunch between 1.00pm and 2.00pm although a doctor is available for patients requiring urgent medical attention. To speak to a doctor please telephone between 1.30pm and 2.00pm.  If you need to speak to a specific doctor please leave the patient's details (ie Name, Date of Birth, urgency of the call, contact number and the nature of the call) and the doctor will return your call. 

We are closed on public holidays and also close for one afternoon per month for staff training.

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Appointments

 

To make an appointment please telephone the surgery between the above times. (excluding lunch hour).  We offer a range of appointments between 8.30am - 5.30pm.  The earlier and later appointments are reserved for patients who work or at school and unable to attend because of these commitments.

As we are employed by NHS Highland we are not able to employ a GP Locum to cover periods of Doctor's annual leave which can result in less routine appointments being available. In order to help our patients make their appointments quickly, with the most appropriate member of staff, receptionists may ask you for some information on the reason for your appointment request, for example a blood test, ear syringing, diabetes review or medical problem. You are not obliged to give this information if it makes you feel uncomfortable but it would be helpful for all involved in you health care to have this information to hand in order to prioritise your call and make the most efficient use of time and clinical skills. You may feel happier discussing this with a different receptionist so please also feel free to request that your call is transferred to another receptionist or manager.

Those of you who receive invites/letters for reviews are already advised who to make your appointment with, ie Karen Hookham, Health Care Assistant and/or Kirsty Pawsey, Practice Nurse or GP.

Consultation is by appointment only and the practice offers a 15 minute appointment slot.  If you have more that one medical problem to discuss you may be asked to make another appointment.  If you require to be seen urgently, please phone as early as possible and we will endeavour to give you an emergency appointment for that day problems but you may not see the doctor of your choice.  Alternatively you may be asked to speak to a doctor or nurse who will discuss the problem with you and agree what action, if any, should be taken.  Please remember to cancel your appointment if you are unable to attend.

Arriving Late for Appointments

Recently, we are encountering more and more patients that are arriving late for their appointments and are still expecting to be seen by the doctor.  This is unfair on the patients that have arrived on time for their appointment as they are then being delayed.

We have audited the late arrivals and have decided that should a patient arrive late we can no longer promise that you will be seen by the doctor and you may be asked to make another appointment.

Of course should there be a reasonable reason why you are late then we will ask the clinician if they will still see you.

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Nights, weekends and public holidays - Out of hours care

If you require a doctor out of hours (from 6pm until 8am the following morning, and at weekends) or when the surgery is closed for public holidays or staff training, please telephone NHS 24 directly on 08454 24 24 24.  At NHS 24 you will speak to a highly trained nurse who will be able to advise on the best course of action. 

This might be advice, referral to a GP at a Primary Care Emergency Centre or to the Accident and Emergency Department, both at Raigmore Hospital.  Transport may be available for those who cannot get to the Centre themselves.

In the case of a medical emergency, for example a collapsed patient please dial 999 as this is the fastest way to get urgent medical attention. If however you have contacted NHS 24 and the nurse feels that your problem is very urgent, he or she will contact an ambulance for you immediately.

Where it is appropriate a doctor will come to visit you at home. As the doctor on duty has a very large area to cover, it can take some time for the doctor to arrive. You also have access to nurse and midwives at the Primary Care emergency centres and in the community.

You might find it useful to complete this NHS 24 - patient details form about yourself in case a friend, a family member or a neighbour need to contact NHS 24 on your behalf.

You can contact NHS 24 directly on 08454 24 24 24.   Top of page

 

New patient registration

and New Births

  The registration process takes time so please register as soon as possible preferably before you need an appointment!

We are registering all new patients with the doctor with the shortest list. You are however free to make appointments with any doctor you wish. If you wish to register as a permanent patient (you are staying in our area for longer than 3 months) please print the Patient Registration Form and New Patient Questionnaire for each member of the family.  We need your signature so please hand in the form to us in person.  You may be asked to provide proof of identity or relevant documentation if you have taken up residency in Scotland.  New patients are given a questionnaire which helps us plan your heath care. We also suggest you make a double appointment for a New Patient medical with the practice nurse soon after registering with us so that a brief history of previous illness can be taken and routine checks of blood pressure etc may be made.

Please download the Patient Registration Form or Patients Registration Form.pdf for each member of the family but this will need a signature so please hand this form into reception.

Please download the New Patient questionnaire  as a word or pdf document New Patient questionnaire. 

The completed form can either be posted, handed in or emailed to the surgery.   Top of page

 

Repeat prescriptions

We are no longer taking requests for medication by telephone as feedback has shown that patients are having problems phoning the surgery in an emergency because the line is constantly engaged.  If you have internet access you could email your request anytime (see link below).  You could use your re-order form or hand write a note which can be deposited in the box beside reception, or you could post your request to the surgery.  Please allow at least 48 hours for your request to be completed.  Please order in plenty of time, do not wait until you have run out of medicines. Your request is processed within 24 hours and the prescription note is sent to the pharmacy.  The Pharmacist then requires 24 hours to dispense your medication which will be ready to collect at the Pharmacy after 3pm.

We now offer an email facility for ordering your medications.

Please note that Electronic transmission of data via our website (i.e. emails to us and using the electronic repeat prescription facility) may not be totally secure.  If you are happy using the internet we would like to take this opportunity to ask you if you have an email address that we could add to your computerised medical records for future use or do you use a mobile phone?   Top of page

 

Medicine Sick Day Rules

 

When you are unwell with any of the following:

- Vomiting or diarrhoea (unless only minor)

- Fevers, sweats and shaking

    Then STOP taking the medicines listed below

Restart when you are well (after 24-48 hours of eating and drinking normally)

If you are in any doubt, contact your pharmacist, GP or nurse.

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Medicines to stop on sick days -

ACE inhibitors: medicine names ending in "pril" eg, lisinopril, perindopril, ramipril

ARBs: medicine names ending in "sartan" eg, losartan, candesartan, valsartan

NSAIDs - anti-inflammatory pain killers eg, ibuprofen, diclofenac, naproxen

Diuretics - sometimes called "water pills" eg, furosemide, spironolactone, indapamide, bendroflumethiazide

Metformin - a medicine for diabetes

 

Home visits

Please request home visits before 10.00am, if possible, so that the doctor can prioritise their visits. It is much appreciated if you can attend the surgery if at all possible. House visits are very time consuming, for every patient visited at home, three can be seen in the surgery in the equivalent time. In addition the surgery is a more practical environment to see patients with all the required equipment readily at hand. Please ensure we have the correct address for the patient, the nature of the call as it helps the doctor prioritise the urgency of the call and leave a contact telephone number.  The doctor may wish to telephone you to obtain further information about your symptoms. Top of page

 

Telephoning the doctor

At times the doctor may be busy and the receptionist will suggest an alternative time to telephone. Interruptions during consultations are upsetting for the patients and doctors. For this reason our staff have been instructed not to disturb consultations with non-urgent telephone calls. To speak to a doctor, please telephone between 1.30pm and 2.00pm.  If you need to speak to a specific doctor, please leave your name and contact number and the doctor will return your call.  If you are using a mobile phone we may ask you for that number.   Top of page

 

Health care for overseas visitors

The following link has been added to provide information about overseas visitors' health rights. The factsheets tell workers, students, asylum seekers and refugees, former residents, UK passport holders, pensioners living abroad and holidaymakers from overseas about the NHS services they can expect to receive in Scotland.  You will find the full text for the factsheets. You can also download a pdf copy or get the information in a number of formats:  Health care for overseas visitors   Top of page

 

Travel advice and vaccinations

Please make an appointment with either the Practice Nurse or a doctor. It is helpful if you complete a travel itinerary and questionnaire prior to your appointment as this enables us not only to check what vaccinations are required but also to ensure that they are in stock. Please leave plenty time before your date of travel as some vaccinations take time to provide protection. Sometimes you need several appointments to get all the vaccinations you require. The Fit for Travel website has lots of useful information.

The NHS does not fund all travel vaccinations. You may be asked to pay for the cost of vaccinations such as hepatitis and typhoid, and malaria tablets.

You can download the pre-travel questionnaire as either a Microsoft Word icon Word or Acrobat icon pdf document. The completed form can either be posted, handed in or emailed to the surgery.

Please note that Electronic transmission of data via our website (i.e. emails to us and using the electronic repeat prescription facility) may not be totally secure. Top of page

 

Dental problems

If you have a dental problem the most appropriate person to contact is your dentist. If you require antibiotics or pain relief a dentist can write a prescription for these.  GPs are not in the best position to deal with dental problems as they are not trained in dentistry nor do they have the appropriate equipment.  The problem will recur unless properly assessed and treated by a dentist.  If you do not have a dentist please telephone the Dental Helpline on 01463 704688 for advice on how to register.  Further information regarding community dental services can be found on the Dental Services website.Top of page

 


The Fit Note Medical Statement of Fitness for Work


The Fit Note replaced the Sick Note in April 2010 (www.dwp.gov.uk/fitnote).  This change allows your doctor to advise how your health condition affects your ability to work.

But the following stays the same:

  • For the first 7 days of sickness

Your employer cannot ask you to provide a Fit Note, but may ask you to fill in a self certificate of their own design, or Form SC2 "Employee's Statement of Sickness"

when you have been sick for 4 days or more in a row. http://www.hmrc.gov.uk/forms/sc2.pdf).

If you are sick for more than 7 days

Your employer can ask you to provide a Fit Note for Statutory Sick Pay (and Benefits) purposes.  The advice on the Fit Note is not binding on employers it is up to your employer to decide whether or not you are capable of work.


Free professional and confidential support on all health and work issues, including those raised by the Fit Note, is available to you:
Healthy Working Lives Advice Line 0800 019 2211
www.healthyworkinglives.com
 

Patient Information

Click here for some useful websites for patient information .

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Disclaimer: Though we endeavour to make sure that the information provided on this web site is reliable and accurate, Drumnadrochit Medical Practice cannot accept responsibility for any detriment caused by its use. Browsing this web site for medical information, although useful, is not a substitute for consulting with your doctor. Patients should not hesitate to contact us for advice regarding health matters that they are concerned about.